Skytrax performs the world airport star rating and stands as a global quality assessment benchmark for the aviation industry.
Air terminals are rated between a 1 and 5 star level after a detailed audit analysis of the facilities and the service of the staff provided to customers in all the front line areas of the airport environment.
Now, the city of Houston has the only 5-star rated airport in the entire state of Texas and in the United States, the William P. Hobby (HOU).
– Advertisement –
“This is a unique and well-deserved distinction for the City of Houston and our airport system.”says Houston Mayor Sylvester Turner.
“Hobby Airport is among the best in the world and this rating shows that being committed to first-class service is a huge benefit to Houston and the entire region.” Turner added.
Hobby Airport excelled in all 29 rating categories, achieving the coveted 5-star rating. The international rating organization also highlighted the ‘wide range of substantial guest experience enhancements to the terminal interiors, passenger facilities and customer service initiatives’.
The new works include a children’s play area, state-of-the-art sanitary facilities, modern signaling and information systems, a prayer room and a new stage for live musical performances, among others. Hobby Airport becomes one of 16 5-star hotels on the globe.
“The entire Houston Airports team worked tirelessly to achieve this achievement at Hobby Airport,” said the director of aviation, Mario Díaz.
“Providing the highest quality of customer service, exceptional amenities, and state-of-the-art facilities earned us 5 stars at the Hobby and an upgraded 4-star rating at Bush Airport, and now we owe it to our passengers to continue to deliver excellence. at every step of the airport experience. “ full.
George Bush Intercontinental Airport (IAH) maintained its 4-star rating for the fifth time in a row and steadily improved its score in all rating categories.
Construction continues to advance the international terminal redevelopment program, which will support efforts to achieve the ultimate goal of Houston being home to not just one, but 2 5-star rated airports.
“From their home to ours, we are committed to providing our customers with a 5-star airport experience that showcases first-class service, modern facilities, and uniquely ‘Houston-friendly’ hospitality, in principle and at all times.” Diaz stated.
“That’s the promise of the Houston Airports Guest Experience brand, a promise our team members strive to uphold every day at Bush and Hobby airports.” finally closed the director of aviation.