flights suspended from 1 to 31 January 2022

Royal Air Morocco confirms that, in line with the information released by the Directorate General of Civil Aviation, “international flights to and from Morocco in both directions will be canceled from 1 January 2022 at 00:00 until 31 January 2022 at 23:59 “.

Special flights scheduled between 24 and 31 December 2021 will still be operational.

“In this context, the company is committed to supporting its customers during this period by authorizing the modification and refund of international transport tickets according to the following options for any ticket with an initial travel date between January 1, 2022 and 31 January 2022 “. Tickets must have been issued before December 24th.

Change of date or destination: a single change, subject to availability, without penalty and without price difference, to and from the same destination or other destination of the RAM network in the same geographical area as the destination of the canceled flight (Africa, North America, Europe, Middle East), for a new travel date within 15 days following the resumption of flights; Please note that the initial length of stay can be changed. In any case, the modification conditions will be applied to each section separately.

Or, a single change, depending on availability, without penalty but with application of the fare difference, to and from the same destination The other destination of the RAM network in the same geographical area as the destination of the canceled flight (Africa, North America, Europe, Middle East), for a new travel date between the 16th day after on the date of resumption of flights and October 31, 2022; For any changes beyond the October 31, 2022, the fare conditions of the ticket apply.

Refund with voucher: Non-transferable nominative vouchers (unless otherwise agreed by the Commercial, in the case of families or third-party paying entities), valid for 12 months from the date of issue; to be requested during the validity period of the ticket at its initial point of sale; Applicable regardless of tariff conditions; The voucher is refundable with the ticket’s original form of payment, within 3 months from the end of its validity (12 months). The customer is obliged to request a refund at his initial point of sale.

Refund with Raa: Ultimately, reimbursement is granted with original form of payment, to be requested at your initial point of sale, during the validity period of your ticket.

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