Ctis the story of a cleaning lady who becomes a decorator: in an American hospital, an employee working in a department for patients in a coma decides overnight to change the paintings in the bedrooms. A little attention, of course, but which means a lot: in her own way, she helps people, and symbolically gives more meaning to her work by a « job crafting ». This anecdote comes from the work of three researchers from the Ross School of Business in Michigan dating back to 2007.
The job crafting is a managerial practice which consists in adapting the scope and tasks of a position to the skills and motivations of the employee. Literally, it is “the art of making your workstation with your own hands”, of tinkering with a job. Like the Greek sculptor Pygmalion, shaping the statue of his dreams, the worker reinvents his missions according to his desires. There is no longer a rigid job sheet, but a tailor-made employee sheet.
The term became popular in reaction to the evil of the century that is the loss of meaning at work. Faced with routine, it is then necessary to reinvent a relationship that is no longer like the first day. And no need to be a craftsman: in the office, everyone does job crafting without knowing it, to feel better and avoid letting out sighs. Choose to wear a hard hat to protect yourself from gossipopen space is a start. Small concrete changes are enough to trigger the big ones: ” We must cultivate our garden “, as Voltaire’s Candide said.
Three axes of development
But the job crafting goes further and theorizes these upheavals. According to American researchers, it all starts with a precise analysis of their work, and three areas of development are available to the employee. The latter can first influence the nature of his tasks, what he does and how. It is for example Kévin, accountant, who creates a new method to fill in the accounts, and thus make his work less repetitive.
The quality of working relationships is the second factor, and consists of personalizing your interactions, depending on whether you are dealing with other professions, with your clients… To make friends, Amel, a computer technician who has just arrived may choose to help their colleagues in coworking uncomfortable with the Internet. A hairdresser, to make his profession more complete, does not just cut hair, and most of the time turns into a renowned psychologist.
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